Refund and Returns Policy
Effective Date: 11 September 2026
At Nav Enterprises, we aim to provide quality food essentials and a smooth shopping experience. This Refund and Returns Policy explains the conditions for returning products, receiving replacements, and requesting refunds for purchases made through our website.
1. Products We Sell
Nav Enterprises offers food and dairy essentials, including:
- Kachi Ghani Mustard Oil
- Pure & Natural Milk
- Pure Desi Ghee
2. Return Eligibility
Because our products are consumable food and dairy items, returns are generally not accepted after delivery due to food safety and hygiene considerations.
However, customers may contact us for assistance if a product is received in a damaged, defective, incorrect, leaking, or otherwise unsuitable condition.
3. Damaged or Incorrect Products
If your order arrives damaged, leaking, tampered with, or contains the wrong product, please contact us as soon as possible after delivery.
To help us resolve the issue, provide:
- Order number.
- Product name.
- Description of the issue.
- Clear photographs or video of the product and packaging, where possible.
We may request additional information to verify the issue and determine the appropriate resolution.
4. Replacement or Refund
After reviewing an eligible complaint, Nav Enterprises may offer a replacement, refund, or another suitable resolution, depending on product availability and the circumstances of the case.
For approved refunds, the amount will generally be returned through the original payment method. The time taken for the refund to appear may depend on the payment provider or bank.
5. Wrong Product Delivered
If you receive a product different from the one ordered, contact us promptly. We will review the order and, where the issue is confirmed, arrange an appropriate resolution.
6. Cancellation Policy
Customers may request cancellation before an order is dispatched. Once an order has been dispatched or delivered, cancellation may not be possible.
For perishable products, cancellation and return requests may be subject to additional restrictions due to their nature.
7. Non-Returnable Products
The following products are generally non-returnable:
- Opened or used food products.
- Milk and other perishable dairy products.
- Products damaged after delivery due to improper storage or handling.
- Products returned without a valid reason or supporting order details.
8. Product Storage and Handling
Customers are responsible for following the storage and handling instructions provided on product packaging. Nav Enterprises may not be responsible for quality issues caused by improper storage, exposure to unsuitable temperatures, or handling after delivery.
9. Refund Processing
Once a refund is approved, we will initiate the applicable refund process. The time required for the funds to reflect in your account may vary according to the payment method and financial institution.
10. Contact Us
For return, replacement, refund, or cancellation assistance, contact:
Company Name: Nav Enterprises
Communication Address: LP2642, Pragya Puram Colony, Lakhperabagh, Barabanki, Uttar Pradesh, India 225001
Mobile: +91 9454944692
WhatsApp: +91 9454944692
We recommend keeping your order details available when contacting us.
11. Changes to This Policy
Nav Enterprises may update this Refund and Returns Policy when necessary. Changes will be published on this page with an updated Effective Date.